Experian Well being’s Excessive-Efficiency Summit (HPS) 2025 introduced collectively prime affected person entry and income cycle leaders to the guts of Nashville for an energizing two days of collaboration and connection. From insightful client-led instructional breakouts to thought-provoking peer-to-peer roundtables with Experian Well being leaders, attendees exchanged insights on how they’re tackling a few of healthcare’s hardest challenges (frequently rising denials, anybody?) and planning for large modifications in healthcare coverage based mostly on the One Massive Lovely Invoice Act (OBBBA).
A standout theme this yr was the transformative position of AI — a robust software that serves as Experian Well being’s intelligence layer for contemporary income cycle operations — underscoring a dedication to constructing progressive options that simplify healthcare for its shoppers.
Throughout 35 distinctive classes and two inspiring, collaborative and fun-packed days, 5 key themes emerged at HPS 2025.
Dealing with complicated challenges, RCM leaders can navigate the long run with AI, practical options and knowledgeable session
There is no such thing as a scarcity of obstacles for right this moment’s income cycle decision-makers. From laws and workforce shortages to fast technological developments and tightening margins, the trail is just not vast, flat, or straightforward.
However specializing in the obstacles as a substitute of alternative is short-sighted, hinted Jason Considine, President at Experian Well being. In his keynote presentation, Jason kicked off HPS 2025 with a candid take a look at the state of the business and the way Experian Well being helps suppliers navigate these challenges with AI and automation.
“The longer term imaginative and prescient is evident: Know-how should be used to amplify human experience, not exchange it.”
Jason Considine, President of Experian Well being
Denials are a painful pattern, however Affected person Entry Curator could be the salve
Since its debut two years in the past, Patient Access Curator (PAC) has grow to be a essential stage, breakout and lunchtime matter at HPS. A few of this yr’s hottest classes explored PAC, an progressive software powered by AI and machine studying that simplifies real-time affected person knowledge assortment — making the consumption course of quicker, smarter and extra environment friendly.
Purchasers described PAC as a “recreation changer,” and shared success tales of how the answer verifies and updates affected person knowledge, uncovers further insurance coverage protection, and completes eligibility checks all inside seconds.
It’s Massive. It’s…. Lovely?
If present challenges weren’t sufficient for income cycle leaders, they’re additionally making ready for what’s subsequent: the One Big Beautiful Bill Act (OBBBA). Whereas many income cycle leaders are nonetheless attempting to grasp what, precisely, the brand new laws means for his or her organizations, there’s growing concern in regards to the invoice’s potential influence on affected person protection, monetary workflows and administrative complexity.
“Compliance is now not a checkbox; it’s mission-critical to survival and success,” stated Mindy Fortson, Chief Working Officer at Experian Well being. “To beat these challenges, suppliers should pivot from reactive problem-solving to proactive optimization and embrace superior expertise. This subsequent part will give attention to giving workers the expertise, assist, and insights they should present a greater affected person expertise,” she stated.
Embracing AI, the intelligence layer for contemporary RCM
AI is ubiquitous right this moment, however its normal utility in healthcare income cycle administration isn’t so simple as boosting effectivity and accuracy. Figuring out the place, when, why, and learn how to apply expertise is the place artwork meets science.
“Experian Well being’s AI is the intelligence layer of contemporary income cycle administration, utilized the place and when it is sensible for our shoppers,” stated Clarissa Riggins, Chief Product Officer at Experian Well being.
Healthcare organizations leveraging AI are already realizing tangible advantages inside their income cycle — together with fewer declare denials, quicker reimbursements and significant price financial savings — but many questions remain for suppliers.
Raj Mittra, VP of Know-how, led a dynamic panel that includes healthcare leaders residing by means of the AI transformation in actual time, sharing their views on navigating AI adoption in complicated well being techniques.
Conversations round AI supplied a forward-looking imaginative and prescient — right into a future optimized by AI, powered by data-driven automation and infused with empathy. By integrating AI into their income cycle technique, healthcare suppliers can unlock smarter, extra environment friendly workflows and improved affected person entry.
Peer-to-peer open conversations pave the way in which for real-world functions
Consulting Lead Cari Cesaro Hoffman led a dynamic panel dialogue to listen to from shoppers on how they’re navigating the complexities of charity care, compliance and collections.
To shut out HPS 2025, Kate Ankumah, Director of Product Administration, supplied an inspiring take a look at Experian Well being shoppers who dove in head-first with AI and Patient Access Curator – sharing finest practices, key concerns and classes discovered.
By design, HPS is exclusive in that it permits Experian Well being shoppers to create, craft and ship real-world experiences amongst an viewers of their friends. It’s not your typical product show-and-tell, led by company product managers – it’s a collaborative expertise distinctive to Experian Well being shoppers, centered round what they wish to study extra about.
Experian Well being’s 2025 Excessive-Efficiency Summit was a catalyst for collaboration, innovation and a shared dedication to simplifying healthcare – for each suppliers and the sufferers that they serve.
